• Group Websites
  • The Door Store Ltd
  • The Floor Store Ltd


Provided by Novuna Personal Finance, a
trading style of Mitsubishi HC Capital UK PLC
Spread the cost of your purchase over 12 months with interest-free finance at 0% APR representative.

How it works

STEP 1 Spend a minimum of £500 STEP 2 Pay a 10% deposit Example The table below shows you how much the monthly repayments will be based on the total order value:
Order Total Term (months) Deposit (10%) Monthly Payments
£500 12 £50.00 £37.50

Monthly Payment Calculator

Spread the cost over 12 months
Available on orders from £500 to £2,500
10% deposit taken at checkout
Calculations are rounded to the nearest two decimal places. Actual payments may vary by a few pence, but the cumulative value will never exceed the total amount payable. Order total includes delivery charges.


  • How do I choose to PaybyFinance?
    Just select the finance option on the checkout page.
  • Who is eligible to apply for online finance?
    To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.

    Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren't excluded from applying under their own names; however, the employment details of your spouse / partner will be required in order to process your application.
  • When do my repayments start?
    Your monthly repayments will begin one month after your purchase has been delivered.
  • Are there any arrangement fees or hidden extras for credit?
    No. There are no arrangement fees or hidden extras.
  • Applying for online finance
    Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is aApplying for online finance couldn't be easier or more convenient. When you buy online from THE DOOR STORE you have the choice of applying for finance by adding your purchase to the shopping basket, selecting the finance option, and completing an online application form. Just follow the simple instructions, entering your personal details as required and we'll do the rest.

    The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you will then be advised of how to sign the finance agreement and you will also receive an email confirming these details.

    Please read the agreement carefully checking that all the details are correct, then either electronically sign the agreement or print and sign the agreement in both boxes. Post the signed agreement to the address shown on the covering letter of the agreement.

    Following receipt of your finance agreement and a few additional checks, your goods will be dispatched.
  • Once my application is approved, what happens next?
    Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.

    If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms.

    Once you have agreed to the terms of the finance THE DOOR STORE will be notified and you need do nothing more.

    If you choose to print and return your agreement you should print the agreement, read it carefully and then sign the document following the instructions on the covering letter. This signed document should then be posted to the address shown on the covering letter of the finance agreement.

    Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna Personal Finance. Shipment of your goods will follow soon after your agreement has been returned and received.
  • Will you credit score me and if so, what does this mean?
    Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.

    This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.
  • What happens if I don't pay for my order?
    Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at The Door Store from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna's 'Pay later in 3 instalments' product even if you have failed to pay on time.
  • If you decline my application, what is the reason?
    In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for declining your application, it is usually based on one, or a combination of the following:

    • Your credit score (please note that every finance company will score you differently)
    • Adverse credit reference agency information
    • You are considered to be overcommitted
    • You are aged under 18
    • Your existing account performance with other lenders
  • What type of information do credit reference agencies hold about me?
    Some of the information is public information, for example electoral roll, County Court Judgments and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.
  • How do I obtain a copy of this information?
    Send a request to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:

    • Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF
    • Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
    • TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ

    The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.
  • Have you received my payment?
    Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at klarna.com/uk.
  • If my application is not successful, can I re-apply?
    Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically be turned down. We do suggest however, that you leave at least 6 months between applications.
  • Can I request delivery to an address other than my home?
    In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.